How To Fix /PF1/MSG_SLA093 - No service level agreement for selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 093

• Message text: No service level agreement for selection criteria

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA093 - No service level agreement for selection criteria ?

  The SAP error message /PF1/MSG_SLA093 No service level agreement for selection criteria typically occurs in the context of Service Level Agreements (SLAs) within the SAP system, particularly when working with service management or related modules. This error indicates that the system could not find a valid service level agreement that matches the selection criteria provided in the transaction or report you are trying to execute.
  Causes:
  
  Missing SLA Configuration: There may not be any service level agreements defined for the specific criteria you are using (e.g., customer, service type, or other relevant parameters).
  Incorrect Selection Criteria: The selection criteria you are using may not match any existing SLAs. This could be due to incorrect input values or filters.
  Data Inconsistency: There might be inconsistencies in the data, such as missing or incorrect entries in the relevant tables that define SLAs.
  Authorization Issues: The user may not have the necessary authorizations to view or access the SLAs.
  
  Solutions:
  
  
  Check SLA Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually found in the SPRO transaction) and verify that SLAs are defined for the criteria you are using.
  Ensure that the SLA is active and correctly set up for the relevant service or customer.
  
  
  
  Review Selection Criteria:
  
  Double-check the selection criteria you are using in the transaction. Make sure that they match the existing SLAs.
  If applicable, try using broader criteria to see if any SLAs are returned.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant tables to ensure that there are no missing or incorrect entries.
  You may need to consult with your SAP Basis or technical team to perform a deeper analysis of the database.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the SLAs. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on SLAs and the relevant transactions you are using.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to SLA management, such as SLA1 for creating SLAs or SLA2 for displaying them.
  SAP Notes: Search for SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Training and Documentation: Ensure that users are trained on how to properly set up and manage SLAs within the SAP system to prevent similar issues in the future.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.