How To Fix /PF1/MSG_SLA069 - SLA cannot be released; Check your authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 069

• Message text: SLA cannot be released; Check your authorization

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA069 - SLA cannot be released; Check your authorization ?

  The SAP error message /PF1/MSG_SLA069 SLA cannot be released; Check your authorization typically indicates that the user does not have the necessary authorizations to release a Service Level Agreement (SLA) in the system. This can occur in various SAP modules, particularly in the context of Service Level Agreements in SAP Service Management or similar areas.
  Cause:
  
  Authorization Issues: The user attempting to release the SLA does not have the required authorization objects assigned to their user profile. This could be due to missing roles or authorizations related to SLA management.
  Configuration Settings: There may be specific configuration settings in the system that restrict certain actions based on user roles or organizational units.
  User Role Changes: If the user’s role has been changed recently, they may have lost access to the necessary permissions to perform the action.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization checks failed. This will provide insight into what specific authorizations are missing.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance) to ensure they have the necessary permissions.
  
  
  
  Assign Missing Authorizations:
  
  If specific authorization objects are missing, work with your SAP security team to assign the necessary roles or authorizations to the user.
  Common authorization objects related to SLA management may include S_SLA or other relevant objects depending on your organization’s configuration.
  
  
  
  Consult with SAP Security Team:
  
  If you are unsure about which authorizations are needed, consult with your SAP security team or administrator. They can help identify the required roles and ensure that the user has the appropriate access.
  
  
  
  Review Configuration:
  
  Check if there are any specific configuration settings that might be affecting the authorization checks for SLA release. This may involve reviewing the configuration in the relevant SAP module.
  
  
  
  Testing:
  
  After making changes to the user’s authorizations, have the user log out and log back in to ensure that the changes take effect. Then, attempt to release the SLA again.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization objects and roles related to SLA management.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or bugs related to SLA authorization.
  
  By following these steps, you should be able to resolve the authorization issue and successfully release the SLA.