How To Fix /PF1/MSG_SLA064 - There is no in process version for this SLA key

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 064

• Message text: There is no in process version for this SLA key

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA064 - There is no in process version for this SLA key ?

  The SAP error message /PF1/MSG_SLA064 indicates that there is no "in process" version for the specified SLA (Service Level Agreement) key. This typically occurs in the context of SAP's Service Level Agreement (SLA) management, which is part of the SAP Customer Relationship Management (CRM) or SAP Service Management (SM) modules.
  Cause:
  
  Missing Version: The SLA key you are trying to use does not have an active or valid version that is currently in process. This could happen if the SLA was not properly activated or if it has been archived or deleted.
  Configuration Issues: There may be configuration issues in the SLA setup, such as incorrect settings or missing entries in the relevant tables.
  Data Inconsistency: There could be inconsistencies in the database, where the SLA key exists but does not have a corresponding active version.
  
  Solution:
  
  
  Check SLA Configuration:
  
  Go to the SLA management transaction (e.g., CRMD_ORDER or SLA transaction) and verify that the SLA key exists and is correctly configured.
  Ensure that there is an active version of the SLA. You may need to create or activate a version if it is missing.
  
  
  
  Activate SLA Version:
  
  If the SLA key exists but is not active, you may need to activate it. This can usually be done in the SLA management area of SAP.
  Check the validity dates of the SLA to ensure that it is within the active date range.
  
  
  
  Review Related Tables:
  
  Check the relevant database tables (e.g., SLA, SLA_VERSIONS) to ensure that the data is consistent and that there are no missing entries.
  You can use transaction codes like SE11 to view the table structure and data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to SLA management for any specific requirements or configurations that may be necessary.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SLA, or SLA_VERSIONS for managing SLAs.
  SAP Notes: Check SAP Notes for any known issues or patches related to SLA management that might address this error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.