How To Fix /PF1/MSG_SLA059 - Service level agreement is locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 059

• Message text: Service level agreement is locked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA059 - Service level agreement is locked by another user ?

  The SAP error message /PF1/MSG_SLA059 indicates that a Service Level Agreement (SLA) is currently locked by another user. This typically occurs when one user is editing or processing an SLA, and another user attempts to access or modify the same SLA simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing the SLA, which locks the record to prevent data inconsistencies.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Configuration: The system may have specific configurations that enforce strict locking mechanisms for SLAs.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and then try accessing the SLA again.
  Identify the Locking User: If you have the necessary permissions, you can check which user has locked the SLA. This can often be done using transaction codes like SM12 (to view lock entries) or SM21 (to check system logs).
  Release the Lock: If you determine that the lock is no longer needed (e.g., the user has logged off or the session is inactive), you can manually release the lock using transaction SM12. However, be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the SLA.
  Contact the User: If possible, communicate with the user who has the SLA locked to understand their status and whether they can release the lock.
  Check for System Issues: If this issue occurs frequently, it may be worth investigating if there are underlying system issues or configurations that need to be addressed.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To view system logs for troubleshooting.
  SE11: To check the data dictionary for the SLA table.
  
  
  Documentation: Refer to SAP Help documentation for more details on SLAs and locking mechanisms.
  User Training: Ensure that users are trained on how to properly manage SLAs and understand the implications of concurrent access.
  
  If the problem persists or if you are unsure about taking any actions, it may be best to consult with your SAP Basis team or system administrator for further assistance.