How To Fix /PF1/MSG_SLA039 - SLA key is different from the one specified in table &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 039

• Message text: SLA key is different from the one specified in table &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA039 - SLA key is different from the one specified in table &1 ?

  The SAP error message /PF1/MSG_SLA039 indicates that there is a discrepancy between the SLA (Service Level Agreement) key being used in a transaction and the one specified in the relevant table. This typically occurs in the context of Service Level Agreements in SAP, particularly when dealing with service management or customer service modules.
  Cause:
  
  Data Mismatch: The SLA key being referenced in the transaction does not match the SLA key defined in the configuration or master data tables.
  Configuration Issues: There may be a misconfiguration in the SLA settings or the relevant tables that define the SLA keys.
  Changes in SLA: If the SLA key was recently changed or updated in the system, but the transaction is still referencing the old key, this error can occur.
  User Input Error: The user may have entered an incorrect SLA key during the transaction.
  
  Solution:
  
  Verify SLA Key: Check the SLA key being used in the transaction and compare it with the one defined in the relevant table (usually a configuration table related to SLAs).
  Update Configuration: If the SLA key has changed, ensure that all relevant configurations and master data are updated to reflect the new key.
  Correct User Input: If the error is due to incorrect user input, correct the SLA key in the transaction.
  Check for Customizations: If there are any custom developments or enhancements in the system, ensure that they are not causing the mismatch.
  Consult Documentation: Review the SAP documentation or help files related to SLA configuration to ensure that all settings are correct.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings) or SE11 (to view the table structure) to investigate the issue further.
  Tables Involved: Common tables related to SLAs include SLAKEY, SLA_HEADER, or any custom tables that may have been created for SLA management.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or bugs related to SLA management.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.