How To Fix /PF1/MSG_SLA031 - Error during the SLA creation; SLA was not created

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 031

• Message text: Error during the SLA creation; SLA was not created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA031 - Error during the SLA creation; SLA was not created ?

  The SAP error message /PF1/MSG_SLA031 indicates that there was an error during the creation of a Service Level Agreement (SLA), and as a result, the SLA was not created. This error can arise from various issues, and understanding the cause and potential solutions is essential for troubleshooting.
  Possible Causes:
  
  
  Missing Required Data: The SLA creation process may require certain mandatory fields to be filled out. If any of these fields are missing or incorrectly filled, the system will throw an error.
  
  
  Configuration Issues: There may be configuration settings in the system that are not set up correctly for SLA creation. This could include settings related to the service level management module.
  
  
  Authorization Issues: The user attempting to create the SLA may not have the necessary authorizations to perform this action.
  
  
  Data Consistency Issues: There may be inconsistencies in the data being used to create the SLA, such as invalid customer or service data.
  
  
  System Errors: There could be temporary system issues or bugs that are causing the SLA creation process to fail.
  
  
  Solutions:
  
  
  Check Required Fields: Review the SLA creation screen to ensure that all mandatory fields are filled out correctly. Look for any error messages or indicators that highlight missing information.
  
  
  Review Configuration Settings: Consult with your SAP Basis or configuration team to ensure that the SLA-related configurations are set up correctly. This may involve checking the customizing settings in the relevant transaction codes.
  
  
  Verify User Authorizations: Ensure that the user has the necessary authorizations to create SLAs. This can be checked in the user roles and profiles.
  
  
  Data Validation: Validate the data being used for SLA creation. Ensure that all referenced entities (like customers, services, etc.) exist and are correctly configured in the system.
  
  
  Check System Logs: Look into the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to SLA management, such as SLA1 for creating SLAs, and SLA2 for displaying them.
  Documentation: Review SAP documentation related to Service Level Agreements for best practices and guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully create the SLA.