How To Fix /PF1/MSG_PO_P_TMPL009 - Technical error during gateway service call

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_P_TMPL -

• Message number: 009

• Message text: Technical error during gateway service call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_P_TMPL009 - Technical error during gateway service call ?

  The SAP error message /PF1/MSG_PO_P_TMPL009 indicating a "Technical error during gateway service call" typically arises in the context of SAP Gateway services, which are used to expose SAP business logic as OData services. This error can occur due to various reasons, including issues with the service configuration, backend system problems, or network issues.
  Possible Causes:
  
  Service Configuration Issues: The OData service may not be properly configured or activated in the SAP Gateway.
  Backend System Errors: There may be issues in the backend system that the OData service is trying to access, such as missing data or authorization problems.
  Network Issues: Connectivity problems between the SAP Gateway and the backend system can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the service or the underlying data.
  Data Issues: There may be inconsistencies or errors in the data being processed by the service.
  System Performance: High load or performance issues in the SAP system can also lead to timeouts or errors during service calls.
  
  Solutions:
  
  Check Service Activation: Ensure that the OData service is activated in the SAP Gateway. You can do this using transaction code /IWFND/MAINT_SERVICE.
  Review Backend Logs: Check the backend system logs (transaction codes like SLG1 for application logs) for any errors that might provide more context on the issue.
  Check Authorizations: Verify that the user has the necessary authorizations to access the OData service and the underlying data.
  Test Connectivity: Ensure that there are no network issues between the SAP Gateway and the backend system. You can use tools like ping or telnet to check connectivity.
  Debugging: If you have access, you can debug the OData service to identify where the error is occurring. Use transaction code /IWFND/ERROR_LOG to view error logs related to the OData service.
  Check Data Consistency: Ensure that the data being accessed by the service is consistent and does not contain any errors.
  Performance Monitoring: Monitor system performance to ensure that there are no bottlenecks affecting the service call.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific error message. You can search for the error message or related keywords in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for OData services and SAP Gateway for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or development team for further investigation.