How To Fix /PF1/MSG_PO_EH062 - Item matched by multiple recalls: automatic processing not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_EH -

• Message number: 062

• Message text: Item matched by multiple recalls: automatic processing not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_EH062 - Item matched by multiple recalls: automatic processing not possible ?

  The SAP error message /PF1/MSG_PO_EH062 indicates that an item in a purchase order (PO) is matched by multiple recalls, which prevents automatic processing. This typically occurs in the context of handling purchase orders and their associated invoices or goods receipts, particularly when there are multiple documents that could potentially match the same item.
  Cause:
  
  Multiple Invoices or Goods Receipts: The item in the purchase order has multiple invoices or goods receipts that could be matched against it. This can happen if there are several deliveries or invoices for the same item.
  Incorrect Configuration: The system may not be configured correctly to handle multiple matches, leading to ambiguity in processing.
  Data Entry Errors: There may be errors in the data entry of invoices or goods receipts, causing multiple records to exist for the same item.
  System Limitations: The automatic processing logic in SAP may not be able to handle the complexity of the matches due to system limitations or settings.
  
  Solution:
  
  Manual Processing: Since automatic processing is not possible, you will need to manually review the purchase order and the associated invoices or goods receipts. Determine which document should be matched to the PO item and process it accordingly.
  Review and Correct Data: Check for any data entry errors or duplicates in the invoices or goods receipts. Correct any discrepancies to ensure that only one document matches the PO item.
  Adjust Configuration: If this issue occurs frequently, consider reviewing the configuration settings in SAP related to invoice verification and purchase order processing. Adjust settings to better handle multiple matches if necessary.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message. There may be additional notes or updates from SAP that provide further insights.
  Contact Support: If the issue persists and cannot be resolved through manual processing or configuration changes, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME23N (Display Purchase Order), MIRO (Invoice Verification), and MIGO (Goods Movement) to navigate and manage purchase orders and their related documents.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  Training and Documentation: Ensure that users involved in the procurement and invoice verification processes are trained on best practices to minimize the occurrence of this error.
  
  By following these steps, you should be able to address the error message and ensure smoother processing of purchase orders in SAP.