How To Fix /PF1/MSG_PO_E077 - Invalid SLA hierarchy - simultaneous definition of group and segment

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_E -

• Message number: 077

• Message text: Invalid SLA hierarchy - simultaneous definition of group and segment

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_E077 - Invalid SLA hierarchy - simultaneous definition of group and segment ?

  The SAP error message /PF1/MSG_PO_E077 indicates that there is an issue with the Service Level Agreement (SLA) hierarchy configuration in the system. Specifically, it points to a simultaneous definition of both a group and a segment, which is not allowed.
  Cause:
  The error typically arises when:
  
  Configuration Conflict: There is a conflict in the configuration of the SLA hierarchy where both a group and a segment are defined at the same level, which violates the hierarchical structure expected by the system.
  Incorrect Data Entry: During the setup of the SLA, incorrect data may have been entered, leading to this conflict.
  System Customization: Customizations or enhancements in the SAP system may have inadvertently led to this issue.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review SLA Configuration:
  
  Go to the SLA configuration settings in your SAP system.
  Check the hierarchy structure to ensure that you are not defining both a group and a segment at the same level.
  
  
  
  Adjust Hierarchy:
  
  If you find that both a group and a segment are defined simultaneously, you will need to adjust the hierarchy. Decide whether you want to keep the group or the segment and remove the conflicting definition.
  
  
  
  Data Validation:
  
  Validate the data entries for the SLA to ensure that they conform to the expected structure. Look for any inconsistencies or errors in the definitions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on proper SLA hierarchy configuration.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the configuration to ensure that the error no longer occurs.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide more specific guidance based on your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings for SLAs.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional insights.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the /PF1/MSG_PO_E077 error in your SAP system.