How To Fix /PF1/MSG_PO_E072 - Invalid service level agreement status

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_E -

• Message number: 072

• Message text: Invalid service level agreement status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_E072 - Invalid service level agreement status ?

  The SAP error message /PF1/MSG_PO_E072 Invalid service level agreement status typically indicates that there is an issue with the status of a Service Level Agreement (SLA) in the context of a Purchase Order (PO) or related procurement processes. This error can arise in various scenarios, such as when trying to create, change, or process a purchase order that references an SLA with an invalid or inappropriate status.
  Causes:
  
  Invalid SLA Status: The SLA referenced in the purchase order may have a status that is not valid for the operation being performed (e.g., it may be inactive, expired, or not yet effective).
  Configuration Issues: There may be configuration settings in the system that define valid statuses for SLAs, and the current status of the SLA does not meet these criteria.
  Data Integrity Issues: There could be inconsistencies or errors in the master data related to the SLA or the vendor.
  Authorization Issues: The user may not have the necessary permissions to access or modify the SLA.
  
  Solutions:
  
  Check SLA Status: Verify the status of the SLA in question. Ensure that it is active and valid for the intended use. You can do this by navigating to the SLA in the relevant transaction (e.g., ME31K for creating SLAs).
  Review Configuration: If you have access to configuration settings, check the settings related to SLAs to ensure that the statuses are correctly defined and that the current SLA status aligns with these definitions.
  Correct Data: If there are data integrity issues, correct any inconsistencies in the master data related to the SLA or vendor. This may involve updating the SLA or the associated vendor information.
  User Authorization: Ensure that the user attempting to perform the action has the necessary authorizations to access and modify the SLA.
  Consult Documentation: Review SAP documentation or notes related to SLAs and purchase orders for any specific guidance or known issues that may relate to this error.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME31K (Create SLA), ME32K (Change SLA), and ME33K (Display SLA) to manage SLAs effectively.
  SAP Notes: Search for SAP Notes related to SLA management and error messages for additional troubleshooting steps or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.