How To Fix /PF1/MSG_PO080 - There is already one SLA type customer using this account &1/&2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO -

• Message number: 080

• Message text: There is already one SLA type customer using this account &1/&2 &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO080 - There is already one SLA type customer using this account &1/&2 &3 &4 ?

  The SAP error message /PF1/MSG_PO080 indicates that there is already an existing Service Level Agreement (SLA) type customer associated with the specified account. This error typically arises when you attempt to create or modify a customer account that is already linked to an SLA type customer.
  Cause:
  
  Duplicate SLA Assignment: The primary cause of this error is that the customer account you are trying to create or modify is already assigned to an SLA type customer. SAP does not allow multiple SLA type customers to be associated with the same account.
  Data Entry Error: It could also be due to incorrect data entry or an attempt to create a new SLA for an account that already has one.
  
  Solution:
  
  
  Check Existing SLA Assignments: 
  
  Navigate to the customer account in question and check if there is already an SLA type customer assigned. You can do this by reviewing the customer master data or SLA configuration.
  
  
  
  Modify Existing SLA: 
  
  If you need to change the SLA for the existing customer, you may need to modify the existing SLA instead of creating a new one. This can usually be done through the relevant transaction codes (e.g., VD02 for changing customer master data).
  
  
  
  Delete or Deactivate Existing SLA: 
  
  If the existing SLA is no longer needed, you may consider deleting or deactivating it, provided that this action aligns with your business processes and policies.
  
  
  
  Consult Documentation: 
  
  Review the SAP documentation or help files related to SLA management to understand the implications of modifying or deleting SLAs.
  
  
  
  Contact Support: 
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business requirements.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VD01 (Create Customer), VD02 (Change Customer), and VD03 (Display Customer) to manage customer data effectively.
  SLA Configuration: Understanding how SLAs are configured in your SAP system can help prevent similar issues in the future. This includes knowing how to assign and manage SLA types for customers.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  By following these steps, you should be able to address the error message and manage your SLA type customers effectively.