How To Fix /PF1/MSG_LOG_GUI064 - E&&V Customer Submission Check: Checked against SLA

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_LOG_GUI -

• Message number: 064

• Message text: E&&V Customer Submission Check: Checked against SLA

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_LOG_GUI064 - E&&V Customer Submission Check: Checked against SLA ?

  The SAP error message /PF1/MSG_LOG_GUI064 E&&V Customer Submission Check: Checked against SLA typically indicates an issue related to the Service Level Agreement (SLA) checks during the processing of customer submissions in the SAP system. This error can arise in various contexts, such as during the processing of service requests, customer orders, or other transactional processes where SLA compliance is monitored.
  Cause:
  
  
  SLA Violation: The error suggests that the submission or request being processed does not meet the defined SLA criteria. This could be due to:
  
  The submission being late or not adhering to the expected timelines.
  Missing required information or documentation that is part of the SLA requirements.
  Incorrect configuration of SLA parameters in the system.
  
  
  
  Configuration Issues: There may be issues with how SLAs are configured in the SAP system, leading to incorrect checks being performed.
  
  
  Data Issues: Incomplete or incorrect data related to the customer submission could trigger this error.
  
  
  Solution:
  
  
  Review SLA Configuration: Check the SLA settings in the SAP system to ensure they are correctly configured. This includes:
  
  Validating the SLA parameters and timelines.
  Ensuring that all necessary conditions for SLA compliance are defined.
  
  
  
  Check Submission Details: Review the details of the customer submission that triggered the error. Ensure that:
  
  All required fields are filled out correctly.
  The submission is within the acceptable time frame as per the SLA.
  
  
  
  Consult Documentation: Refer to the SAP documentation or help resources related to SLA management and error handling to understand the specific requirements and configurations.
  
  
  Error Logs: Check the system logs for more detailed error messages or warnings that could provide additional context about the issue.
  
  
  Contact Support: If the issue persists after reviewing the configuration and submission details, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  SLA Management in SAP: Understanding how SLAs are managed within your specific SAP module (e.g., SAP CRM, SAP S/4HANA) can provide insights into how to configure and troubleshoot SLA-related issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you navigate SLA settings and logs (e.g., SLAC for SLA configuration).
  User Forums and Communities: Engaging with SAP user communities or forums can provide additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.