How To Fix /PF1/MSG_GUI028 - Payment item does not belong to incoming payment order

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_GUI -

• Message number: 028

• Message text: Payment item does not belong to incoming payment order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_GUI028 - Payment item does not belong to incoming payment order ?

  The SAP error message /PF1/MSG_GUI028 indicates that there is a mismatch between the payment item and the incoming payment order. This typically occurs in the context of processing incoming payments, where the system expects a specific payment item to be associated with a particular payment order, but it cannot find the expected relationship.
  Cause:
  
  Incorrect Payment Item: The payment item you are trying to process does not belong to the incoming payment order you are working with. This could happen if the payment item was created for a different payment order or if it has been deleted or modified.
  Data Entry Errors: Manual entry errors when entering payment details can lead to mismatches.
  System Configuration Issues: There may be configuration issues in the payment processing settings that lead to incorrect associations between payment items and payment orders.
  Timing Issues: If the payment item was created or modified after the payment order was generated, it may not be recognized as belonging to that order.
  
  Solution:
  
  Verify Payment Item: Check the payment item details to ensure that it is indeed associated with the correct incoming payment order. You can do this by reviewing the payment item in the relevant transaction (e.g., F-28 for incoming payments).
  Check Payment Order: Ensure that the payment order you are trying to process is correct and that it has not been altered or deleted.
  Recreate Payment Item: If the payment item is incorrect or has been deleted, you may need to recreate it and ensure it is linked to the correct payment order.
  Review Configuration: If this issue persists, review the configuration settings related to payment processing in your SAP system. This may involve checking the settings in the Financial Accounting (FI) module.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling payment items and orders.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Incoming Payments), F-32 (Clear Customer), and FBL5N (Customer Line Item Display) to help troubleshoot the issue.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to process payments and view payment items.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.