How To Fix /PF1/MSG_EH285 - The specified return reason does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 285

• Message text: The specified return reason does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH285 - The specified return reason does not exist ?

  The SAP error message /PF1/MSG_EH285 The specified return reason does not exist typically occurs in the context of handling returns in the SAP system, particularly when dealing with the SAP Customer Relationship Management (CRM) or SAP S/4HANA environments. This error indicates that the return reason code you are trying to use is not defined or does not exist in the system.
  Cause:
  
  Missing Return Reason Code: The return reason code you are trying to use has not been created or is not active in the system.
  Incorrect Configuration: The return reason code may have been deleted or not properly configured in the system.
  Authorization Issues: The user may not have the necessary permissions to access the return reason codes.
  Data Entry Error: There may be a typo or incorrect entry when specifying the return reason.
  
  Solution:
  
  
  Check Return Reason Codes:
  
  Navigate to the configuration settings for return reasons in your SAP system.
  Use transaction code SPRO to access the configuration menu.
  Go to Sales and Distribution > Sales > Sales Document > Return > Define Return Reasons.
  Verify if the return reason code you are trying to use exists and is active.
  
  
  
  Create or Activate Return Reason:
  
  If the return reason code does not exist, you can create a new one.
  If it exists but is inactive, you may need to activate it.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use return reason codes.
  You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  
  Correct Data Entry:
  
  Double-check the entry for the return reason code to ensure there are no typos or errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing return reasons.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) if you are working with sales documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to return reason codes.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message and successfully use the return reason codes in your SAP system.