How To Fix /PF1/MSG_EH097 - Specified customer agreement &1 does not exist for internal route: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 097

• Message text: Specified customer agreement &1 does not exist for internal route: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH097 - Specified customer agreement &1 does not exist for internal route: &2 ?

  The SAP error message /PF1/MSG_EH097 indicates that a specified customer agreement does not exist for a given internal route. This error typically arises in the context of logistics or transportation management within SAP, particularly when dealing with agreements related to transportation routes.
  Cause:
  
  Missing Customer Agreement: The most common cause is that the customer agreement specified in the transaction does not exist in the system for the internal route indicated.
  Incorrect Data Entry: There may be a typo or incorrect entry in the customer agreement number or internal route.
  Data Not Maintained: The necessary data for the customer agreement or internal route may not have been maintained in the system.
  Configuration Issues: There could be configuration issues in the SAP system that prevent the system from recognizing the customer agreement for the specified route.
  
  Solution:
  
  Verify Customer Agreement: Check if the customer agreement number specified in the error message exists in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like VA03 for sales orders or VBAK for sales document header).
  Check Internal Route: Ensure that the internal route specified in the error message is correctly set up and that it is linked to the customer agreement.
  Maintain Data: If the customer agreement does not exist, you may need to create it. This can typically be done through the relevant transaction for maintaining customer agreements (e.g., V/30 for maintaining pricing conditions).
  Review Configuration: If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the necessary settings for customer agreements and internal routes are correctly configured.
  Consult Documentation: Review SAP documentation or help files related to customer agreements and internal routes for additional guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as V/30 (Maintain Pricing Conditions), VT01N (Create Transport Order), and VT02N (Change Transport Order).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to view and maintain customer agreements and routes in the system.
  Testing: After making any changes, perform tests to ensure that the error does not reoccur and that the system behaves as expected.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.