How To Fix /PF1/MSG_EH046 - Error retrieving the log information for a failing order

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 046

• Message text: Error retrieving the log information for a failing order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH046 - Error retrieving the log information for a failing order ?

  The SAP error message /PF1/MSG_EH046 indicates that there is an issue with retrieving log information for a failing order. This error typically arises in the context of the SAP Environment Health (EH) or similar modules where order processing and logging are critical.
  Causes:
  
  Missing Log Entries: The log entries for the specific order may not exist, possibly due to a previous deletion or a failure in the logging process.
  Authorization Issues: The user may not have the necessary authorizations to access the log information for the order.
  Database Issues: There could be issues with the database that prevent the retrieval of log information, such as connectivity problems or corruption.
  Configuration Issues: Incorrect configuration settings in the SAP system related to logging or order processing could lead to this error.
  System Performance: High system load or performance issues may cause timeouts or failures in retrieving log information.
  
  Solutions:
  
  Check Log Entries: Verify if the log entries for the order exist. You can do this by checking the relevant tables or using transaction codes that display logs.
  User Authorizations: Ensure that the user has the necessary authorizations to view log information. This may involve checking roles and permissions in the user profile.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. Look for any errors or issues that may need to be resolved.
  Configuration Review: Review the configuration settings related to logging and order processing. Ensure that they are set up correctly and align with best practices.
  System Performance Monitoring: Monitor system performance to identify any bottlenecks or issues that may be affecting log retrieval. Consider optimizing performance if necessary.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes that can help you view logs, such as SLG1 (Application Log) or SM21 (System Log).
  SAP Documentation: Refer to SAP documentation for detailed information on logging mechanisms and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP Basis team or SAP support for further investigation.