How To Fix /PF1/MSG_CUST424 - Payment item cancellation: request execution started in AM.

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CUST -

• Message number: 424

• Message text: Payment item cancellation: request execution started in AM.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CUST424 - Payment item cancellation: request execution started in AM. ?

  The SAP error message /PF1/MSG_CUST424 typically indicates an issue related to the cancellation of a payment item, specifically that the request execution has started in the Application Management (AM) system. This error can arise in various scenarios, often related to the processing of payment items in the SAP system.
  Cause:
  
  Pending Execution: The error may occur if a cancellation request for a payment item is already in process or has not been completed. This can happen if the system is still executing a previous request.
  Locking Issues: There may be a locking issue where the payment item is locked by another process, preventing the cancellation from being completed.
  Configuration Issues: There could be configuration issues in the payment processing settings or in the Application Management system.
  System Performance: If the system is experiencing performance issues, it may delay the execution of the cancellation request.
  
  Solution:
  
  Check Execution Status: Verify if there is an ongoing execution for the cancellation request. You can check the status in the relevant transaction or logs.
  Wait and Retry: If the request is still being processed, wait for it to complete and then retry the cancellation.
  Check Locks: Use transaction codes like SM12 to check for any locks on the payment item. If you find any locks that are not needed, you may need to release them.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or information that can provide more context on the issue.
  Configuration Review: Review the configuration settings related to payment processing to ensure everything is set up correctly.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBRA (for payment item cancellation), SM21 (system log), and SLG1 (application log).
  SAP Notes: Search for SAP Notes related to this error message for any patches or updates that may address the issue.
  Documentation: Review SAP documentation on payment processing and cancellation procedures to ensure compliance with best practices.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /PF1/MSG_CUST424 error message in SAP.