How To Fix /PF1/MSG_COMM_POLLER019 - AM System is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_COMM_POLLER -

• Message number: 019

• Message text: AM System is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_COMM_POLLER019 - AM System is not available ?

  The SAP error message /PF1/MSG_COMM_POLLER019 AM System is not available typically indicates that there is an issue with the communication between the SAP system and the Application Management (AM) system. This can occur due to various reasons, including network issues, configuration problems, or the AM system being down.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the AM system, such as firewall settings or network outages.
  AM System Downtime: The Application Management system may be temporarily unavailable due to maintenance or unexpected downtime.
  Configuration Errors: Incorrect configuration settings in the SAP system or the AM system can lead to communication failures.
  Authorization Issues: The user or system may not have the necessary permissions to access the AM system.
  Service Unavailability: The specific service or endpoint that the SAP system is trying to reach may not be running.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the AM system. You can use tools like ping or traceroute to diagnose network issues.
  Verify AM System Status: Check if the AM system is up and running. If it is down, coordinate with the relevant team to bring it back online.
  Review Configuration Settings: Double-check the configuration settings in both the SAP and AM systems to ensure they are correct. This includes checking the RFC connections and any relevant parameters.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to access the AM system. Review user roles and permissions.
  Consult Logs: Look at the logs in both the SAP system and the AM system for any error messages or warnings that could provide more context about the issue.
  Restart Services: If applicable, try restarting the services related to the AM system to see if that resolves the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for both the SAP system and the AM system for any specific configuration or integration guidelines.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the /PF1/MSG_COMM_POLLER019 AM System is not available error message.