How To Fix /PF1/MSG_BC311 - Unknown response type &1 while updating item &2 from AM system

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_BC -

• Message number: 311

• Message text: Unknown response type &1 while updating item &2 from AM system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_BC311 - Unknown response type &1 while updating item &2 from AM system ?

  The SAP error message /PF1/MSG_BC311 Unknown response type &1 while updating item &2 from AM system typically indicates an issue with the integration between the Asset Management (AM) system and the SAP system. This error can occur when the system receives an unexpected or unrecognized response type during the update process of an item.
  Causes:
  
  Incorrect Configuration: The integration settings between the AM system and SAP may not be configured correctly, leading to unrecognized response types.
  Data Mismatch: There may be a mismatch in the data being sent from the AM system to SAP, such as incorrect item identifiers or response types.
  Version Compatibility: The version of the AM system may not be compatible with the version of the SAP system, leading to communication issues.
  Network Issues: Temporary network issues could cause incomplete or corrupted data to be sent, resulting in an unknown response type.
  Custom Code or Enhancements: If there are custom developments or enhancements in the SAP system, they may not handle certain response types correctly.
  
  Solutions:
  
  Check Configuration: Review the integration configuration settings between the AM system and SAP. Ensure that all parameters are set correctly and that the systems are properly connected.
  Validate Data: Check the data being sent from the AM system. Ensure that the item identifiers and response types are valid and recognized by the SAP system.
  Update Systems: Ensure that both the AM system and SAP are running compatible versions. If necessary, apply updates or patches to resolve compatibility issues.
  Network Troubleshooting: Investigate any potential network issues that could be affecting the communication between the systems. Ensure that there are no firewalls or security settings blocking the data transfer.
  Review Custom Code: If there are any custom developments in the SAP system, review the code to ensure it can handle the response types being sent from the AM system. Debugging may be necessary to identify the root cause.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check for detailed logs that may provide more context about the error.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  By following these steps, you should be able to identify and resolve the issue causing the /PF1/MSG_BC311 error message in your SAP system.