How To Fix /PF1/FIORI_UI024 - Active return failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/FIORI_UI -

• Message number: 024

• Message text: Active return failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/FIORI_UI024 - Active return failed ?

  The SAP error message /PF1/FIORI_UI024 Active return failed typically occurs in the context of SAP Fiori applications, particularly when there is an issue with the backend service or the communication between the Fiori front-end and the SAP backend system.
  Causes:
  
  Backend Service Issues: The OData service that the Fiori application is trying to access may not be active or properly configured.
  Authorization Issues: The user may not have the necessary authorizations to access the service or the data.
  Network Issues: There could be network connectivity problems between the Fiori front-end server and the SAP backend.
  Configuration Errors: Incorrect configuration in the Fiori Launchpad or the OData service settings.
  System Performance: High load on the backend system may lead to timeouts or failures in processing requests.
  
  Solutions:
  
  
  Check OData Service:
  
  Go to the SAP Gateway Service Builder (transaction code /IWFND/MAINT_SERVICE) and ensure that the relevant OData service is active.
  If it is not active, activate it.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary roles and authorizations to access the Fiori application and the underlying OData service.
  Use transaction code SU53 to check for authorization failures after the error occurs.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues between the Fiori front-end server and the backend system.
  Check for any firewall rules or network configurations that might be blocking access.
  
  
  
  Review Configuration:
  
  Check the Fiori Launchpad configuration to ensure that the application is correctly set up.
  Review the settings in the SAP Gateway and ensure that the service is properly registered.
  
  
  
  Monitor System Performance:
  
  Use transaction codes like SM37 to check for any long-running jobs or issues in the backend system.
  Monitor system performance and check for any bottlenecks that might be affecting service response times.
  
  
  
  Check Logs:
  
  Review the application logs (transaction code SLG1) and the system logs (transaction code SM21) for any related error messages that could provide more context.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches and updates.
  Fiori Documentation: Refer to the official SAP Fiori documentation for troubleshooting guidelines and best practices.
  Community Forums: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.