How To Fix PF129 - Internal error: Cannot determine help information

SAP Error Message - Details

• Message type: E = Error

• Message class: PF - System parametrization messages in Computing Ctr Mgmt System

• Message number: 129

• Message text: Internal error: Cannot determine help information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PF129 - Internal error: Cannot determine help information ?

  The SAP error message PF129, which states "Internal error: Cannot determine help information," typically indicates an issue with the system's ability to retrieve or display help documentation for a particular transaction or function. This can occur due to various reasons, including configuration issues, missing or corrupted help files, or system inconsistencies.
  Causes:
  
  Missing Help Files: The help documentation files may not be installed or may be missing from the system.
  Corrupted Files: The help files could be corrupted, preventing the system from accessing them.
  Configuration Issues: There may be configuration problems in the SAP system that affect how help information is retrieved.
  System Inconsistencies: Issues with the SAP kernel or other system components can lead to this error.
  User Authorizations: The user may not have the necessary authorizations to access help information.
  
  Solutions:
  
  Check Help Files: Ensure that the necessary help files are installed and available in the system. You may need to reinstall or update the help documentation.
  System Restart: Sometimes, a simple restart of the SAP system can resolve temporary inconsistencies.
  Check Configuration: Review the configuration settings related to help documentation in the SAP system. Ensure that they are set up correctly.
  Update SAP Kernel: If the issue persists, consider updating the SAP kernel to the latest version, as this may resolve underlying bugs.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to access help information.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. Applying a relevant note may resolve the issue.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Notes: Always check for SAP Notes related to PF129, as they may provide specific fixes or workarounds.
  Transaction Codes: You can use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate further if the error is related to specific function modules or objects.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the PF129 error in your SAP system.