How To Fix OT820 - Line &1: No matching entry for software component &2 / release &3

SAP Error Message - Details

• Message type: E = Error

• Message class: OT - SAP Online Correction Support (SOCS)

• Message number: 820

• Message text: Line &1: No matching entry for software component &2 / release &3

<ZK>&CAUSE&</>
You have defined an import condition for prerequisite type "P".
Nowever no suitable entry with prerequisite type "A" or "C" could be
found in the import condition which contains the software component &V2&
and release &V3&.

System Response

The import condition check was terminated.

How to fix this error?

Check the import condition and correct the entry with errors.
Import condition with errors (line) : &V1&

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OT820 - Line &1: No matching entry for software component &2 / release &3 ?

  The SAP error message OT820 indicates that there is no matching entry for a specified software component and its release in the system. This typically occurs during operations that involve software component versions, such as during the installation or upgrade of software components, or when trying to activate or configure certain features.
  Cause:
  
  Missing Software Component: The specified software component (&2) and its release (&3) are not available in the system.
  Incorrect Configuration: The system might be configured incorrectly, leading to a mismatch between the expected and actual software components.
  Transport Issues: If the software component was supposed to be transported from another system, it may not have been transported correctly.
  Version Compatibility: The software component version may not be compatible with the current system version or other installed components.
  
  Solution:
  
  
  Check Installed Software Components:
  
  Go to transaction code SPAM or SAINT to check the installed software components and their versions.
  Ensure that the software component and its release are indeed installed.
  
  
  
  Install Missing Components:
  
  If the required software component is missing, you may need to download and install it using the Software Download Center or through the SAP Marketplace.
  
  
  
  Verify Configuration:
  
  Check the configuration settings in your system to ensure that they are correct and that they point to the right software components.
  
  
  
  Transport Requests:
  
  If the software component was supposed to be transported, check the transport requests to ensure they were imported successfully.
  
  
  
  Check for Notes:
  
  Look for SAP Notes related to the specific software component and version. Sometimes, there are known issues or patches that need to be applied.
  
  
  
  Consult Documentation:
  
  Review the installation or upgrade documentation for the software component to ensure that all prerequisites are met.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SPAM, SAINT, SNOTE (for applying notes).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error.
  System Logs: Check system logs (transaction SM21) for any additional error messages that might provide more context.
  Release Information: Ensure that you are aware of the compatibility matrix for the software components you are working with.
  
  By following these steps, you should be able to identify the cause of the OT820 error and implement a solution.