How To Fix OT741 - Error while finding e-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: OT - SAP Online Correction Support (SOCS)

• Message number: 741

• Message text: Error while finding e-mail address

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OT741 - Error while finding e-mail address ?

  The SAP error message OT741, which indicates "Error while finding e-mail address," typically occurs when the system is unable to retrieve or validate an email address associated with a user or a business partner. This can happen in various scenarios, such as when trying to send emails from SAP, using workflows, or generating notifications.
  Causes:
  
  Missing Email Address: The user or business partner may not have an email address assigned in the system.
  Incorrect Configuration: The email configuration settings in SAP may not be set up correctly.
  User Master Data Issues: The user master record may be incomplete or incorrectly maintained.
  Authorization Issues: The user may not have the necessary authorizations to access the email address.
  Technical Issues: There may be issues with the underlying email server or connectivity problems.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance) and check if the user has a valid email address in the "Address" tab.
  Ensure that the email address is correctly formatted.
  
  
  
  Verify Business Partner Data:
  
  If the email is associated with a business partner, check the business partner master data using transaction code BP to ensure that the email address is maintained.
  
  
  
  Email Configuration:
  
  Check the email configuration settings in transaction code SCOT (SAPconnect Administration) to ensure that the SMTP settings are correctly configured.
  Ensure that the email domain is correctly set up and that the email server is reachable.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the email address and send emails. This can be checked in transaction code SU53 after attempting the action that triggers the error.
  
  
  
  Testing Email Functionality:
  
  Use transaction code SOST to check the status of sent emails and see if there are any errors logged.
  You can also test sending a simple email using transaction code SBCS to verify if the email functionality is working.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  BP: Business Partner Maintenance
  SCOT: SAPconnect Administration
  SOST: SAPconnect Send Requests
  SBCS: Send Basic Email
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on email configuration and user management.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.