How To Fix OT372 - Package &1 has the wrong package type

SAP Error Message - Details

• Message type: E = Error

• Message class: OT - SAP Online Correction Support (SOCS)

• Message number: 372

• Message text: Package &1 has the wrong package type

What causes this issue?

Package &V1& has an incorrect package type. Only Support Packages with
package type CSP, CRT, AOP, COP, HOT, LCP, or SP patches are permitted.

How to fix this error?

A package with a supported package type must be maintained as a
prerequisite.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OT372 - Package &1 has the wrong package type ?

  The SAP error message OT372 indicates that there is an issue with the package type of a transport request. This error typically occurs when the system expects a certain type of package (e.g., workbench request, customizing request) but finds a different type instead. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Incorrect Package Type: The transport request is not of the expected type. For example, a customizing request might be expected, but a workbench request is provided instead.
  Transport Layer Issues: The transport layer configuration might be incorrect, leading to mismatches in expected package types.
  Transport Request Corruption: The transport request might be corrupted or improperly configured.
  
  Solution:
  
  
  Check Transport Request Type:
  
  Verify the type of the transport request you are trying to use. Ensure that it matches the expected type for the operation you are performing.
  You can check the transport request type in the Transport Organizer (transaction SE09 or SE10).
  
  
  
  Create a New Transport Request:
  
  If the current transport request is incorrect, consider creating a new transport request with the correct type.
  Ensure that you select the appropriate package type when creating the new request.
  
  
  
  Review Transport Layer Configuration:
  
  Check the transport layer settings in transaction STMS (Transport Management System) to ensure that they are correctly configured.
  Make sure that the transport routes and layers are set up properly.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that might address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  
  Check for System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as some issues may be resolved in newer versions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SE09: Transport Organizer (Workbench Requests)
  SE10: Transport Organizer (Customizing Requests)
  STMS: Transport Management System
  
  
  SAP Notes: Search for specific SAP Notes related to transport issues or the OT372 error message in the SAP Support Portal.
  Documentation: Review SAP documentation on transport management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the issue related to the OT372 error message in SAP.