How To Fix OT021 - User selection cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: OT - SAP Online Correction Support (SOCS)

• Message number: 021

• Message text: User selection cancelled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OT021 - User selection cancelled ?

  The SAP error message OT021 ("User selection cancelled") typically occurs when a user cancels a selection or input prompt in a transaction or report. This can happen in various scenarios, such as when a user is prompted to select a variant, input parameters, or make a choice in a dialog box, and they choose to cancel the operation instead of proceeding.
  Cause:
  
  User Action: The most common cause is that the user intentionally clicked "Cancel" or closed the dialog box.
  System Timeout: In some cases, if the system times out or if there is a delay in user response, the selection may be canceled automatically.
  Dialog Box Closure: If the dialog box is closed unexpectedly (e.g., due to a system error or user navigation away from the screen), this error can occur.
  
  Solution:
  
  Retry the Action: Simply try to perform the action again and ensure that you complete the selection or input as required.
  Check User Permissions: Ensure that the user has the necessary permissions to perform the action. Sometimes, lack of permissions can lead to unexpected behavior.
  Review System Settings: If the issue persists, check for any system settings or configurations that might be causing the dialog to close unexpectedly.
  Consult Documentation: Refer to SAP documentation or help resources for the specific transaction or report you are using to ensure you are following the correct procedure.
  Contact Support: If the problem continues and seems to be a system issue rather than user error, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: The error can occur in various transaction codes, so identifying the specific transaction can help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific transaction or module you are working with.
  User Training: Providing training to users on how to properly navigate prompts and selections in SAP can help reduce the occurrence of this error.
  
  In summary, the OT021 error is primarily user-driven, and addressing it usually involves ensuring that the user completes their selections and understands the process. If the issue is systemic, further investigation may be required.