How To Fix OSPCT_MSG016 - Failed to read ICM information

SAP Error Message - Details

• Message type: E = Error

• Message class: OSPCT_MSG - Check Tool Core Message Class

• Message number: 016

• Message text: Failed to read ICM information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OSPCT_MSG016 - Failed to read ICM information ?

  The SAP error message OSPCT_MSG016, which indicates "Failed to read ICM information," typically relates to issues with the Internet Communication Manager (ICM) in the SAP system. This error can occur due to various reasons, including configuration issues, network problems, or issues with the ICM itself.
  Causes:
  
  ICM Configuration Issues: Incorrect settings in the ICM configuration can lead to this error. This includes parameters related to HTTP or HTTPS settings.
  Network Problems: If there are network connectivity issues between the SAP system and the client or other systems, it may result in this error.
  ICM Process Not Running: The ICM process may not be running or may have crashed, preventing it from serving requests.
  Authorization Issues: Insufficient permissions for the user or service trying to access ICM information.
  System Resource Limitations: High load on the system or insufficient resources (CPU, memory) can lead to failures in reading ICM information.
  
  Solutions:
  
  
  Check ICM Configuration:
  
  Review the ICM settings in transaction RZ10 or RZ11 to ensure they are correctly configured.
  Ensure that the HTTP/HTTPS ports are correctly defined and not blocked by firewalls.
  
  
  
  Restart ICM:
  
  If the ICM process is not running, you can restart it. This can be done through transaction SMICM (ICM Monitor) or by restarting the SAP instance.
  
  
  
  Check Network Connectivity:
  
  Verify that there are no network issues preventing communication between the SAP system and clients or other systems.
  Use tools like ping or traceroute to check connectivity.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) and ICM logs (transaction SMICM -> "Logfile") for any additional error messages that could provide more context.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to access ICM information.
  
  
  
  Monitor System Resources:
  
  Use transaction ST02 (Tune Summary) or ST06 (Operating System Monitor) to check for resource bottlenecks and address them accordingly.
  
  
  
  Update SAP Kernel:
  
  If the issue persists, consider updating the SAP kernel to the latest version, as there may be bug fixes related to ICM.
  
  
  
  Related Information:
  
  ICM Documentation: Review the official SAP documentation on ICM for detailed configuration and troubleshooting steps.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to ICM and this error message.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.