How To Fix /OSP/MSG489 - User &1 is locked (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: /OSP/MSG -

• Message number: 489

• Message text: User &1 is locked (&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /OSP/MSG489 - User &1 is locked (&2) ?

  The SAP error message /OSP/MSG489 User &1 is locked (&2) indicates that a specific user (represented by &1) is locked in the SAP system, and the reason for the lock is indicated by &2. This error typically occurs when a user has exceeded the maximum number of failed login attempts or has been manually locked by an administrator.
  Cause:
  
  Exceeded Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lock.
  Manual Lock: An administrator may have manually locked the user account for security reasons.
  Password Expiration: The user’s password may have expired, and they have not updated it.
  User Profile Issues: There may be issues with the user profile or authorization settings.
  
  Solution:
  
  
  Unlock the User:
  
  An administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the username in the User field and click on the "Lock/Unlock" button to unlock the account.
  
  
  
  Check User Status:
  
  In SU01, check the user status to see if the account is locked and review any relevant messages or logs.
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset the password in the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Review the security policies regarding password attempts and locking mechanisms to prevent future occurrences.
  
  
  
  User Training:
  
  Ensure that users are aware of the correct login procedures and the importance of password management.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for unlocking multiple users)
  SUIM: User Information System (to check user authorizations and roles)
  
  
  
  SAP Notes: Check SAP Notes for any specific issues related to user locking and security settings.
  
  
  System Logs: Review system logs (transaction SM21) for any related error messages or events that may have led to the user being locked.
  
  
  User Management Best Practices: Implement best practices for user management, including regular audits of user accounts and access rights.
  
  
  By following these steps, you should be able to resolve the issue related to the locked user account in SAP.