How To Fix /OSP/A_MSG162 - Failed to read ICM information

SAP Error Message - Details

• Message type: E = Error

• Message class: /OSP/A_MSG -

• Message number: 162

• Message text: Failed to read ICM information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /OSP/A_MSG162 - Failed to read ICM information ?

  The SAP error message /OSP/A_MSG162 Failed to read ICM information typically indicates an issue with the Internet Communication Manager (ICM) in the SAP system. This error can arise due to various reasons, including configuration issues, network problems, or issues with the ICM itself.
  Causes:
  
  ICM Configuration Issues: Incorrect or incomplete configuration of the ICM can lead to this error.
  Network Problems: Issues with network connectivity or DNS resolution can prevent the ICM from accessing necessary resources.
  ICM Process Not Running: The ICM process may not be running or may have crashed.
  Authorization Issues: The user or service account may not have the necessary permissions to access ICM information.
  System Resource Limitations: Insufficient system resources (like memory or CPU) can affect the ICM's ability to function properly.
  
  Solutions:
  
  
  Check ICM Configuration:
  
  Review the ICM settings in the SAP profile parameters. Ensure that the parameters related to ICM are correctly set.
  Use transaction RZ10 to check and modify profile parameters if necessary.
  
  
  
  Restart ICM:
  
  If the ICM process is not running, you can restart it. This can be done through transaction SMICM (ICM Monitor) or by restarting the SAP instance.
  
  
  
  Check Network Connectivity:
  
  Ensure that the server can resolve DNS names and that there are no network issues preventing access to required resources.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Review Logs:
  
  Check the ICM logs for any additional error messages that might provide more context. You can find these logs in the dev_icm file or through transaction SM21 (System Log).
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to access ICM information.
  
  
  
  Monitor System Resources:
  
  Use transaction SM50 or SM66 to monitor system resources and ensure that the system is not overloaded.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  ICM Overview: The Internet Communication Manager (ICM) is responsible for handling HTTP(S) requests in SAP systems. It acts as a web server and is crucial for web-based applications.
  Transaction Codes:
  
  SMICM: ICM Monitor
  RZ10: Profile Maintenance
  SM21: System Log
  SM50 / SM66: Process Overview
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the /OSP/A_MSG162 Failed to read ICM information error in your SAP system.