How To Fix /OSP/A_MSG097 - Requestor &1 and Approver &2 are not Information Worker users

SAP Error Message - Details

• Message type: E = Error

• Message class: /OSP/A_MSG -

• Message number: 097

• Message text: Requestor &1 and Approver &2 are not Information Worker users

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /OSP/A_MSG097 - Requestor &1 and Approver &2 are not Information Worker users ?

  The SAP error message /OSP/A_MSG097 Requestor &1 and Approver &2 are not Information Worker users typically occurs in the context of SAP's workflow or approval processes, particularly when using the SAP Business Workflow or SAP BusinessObjects solutions. This error indicates that the users specified as the requestor and approver in a workflow are not recognized as Information Worker users in the system.
  Cause:
  
  User Role Configuration: The users (requestor and approver) may not have been assigned the necessary roles or authorizations to be classified as Information Worker users.
  User Type: The users might not be set up correctly in the SAP system, or they may not have the required licenses or profiles to be considered Information Workers.
  Missing User Data: There could be missing or incorrect data in the user master records that prevents the system from recognizing them as Information Worker users.
  System Configuration: The system may not be configured properly to recognize certain users as Information Workers.
  
  Solution:
  
  
  Check User Roles: Ensure that both the requestor and approver have the appropriate roles assigned that classify them as Information Worker users. This can be done through transaction codes like SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  Verify User Master Data: Check the user master records for both users to ensure that all necessary fields are filled out correctly. Look for any missing information that might prevent them from being recognized as Information Workers.
  
  
  Assign Information Worker Role: If the users are not assigned the Information Worker role, you may need to assign it. This role is typically defined in the system and may need to be added to the user profiles.
  
  
  Consult with Basis Team: If you are unable to resolve the issue, consult with your SAP Basis team or system administrator. They can check the system configuration and ensure that the necessary settings are in place for Information Worker users.
  
  
  Check Licensing: Ensure that the users have the appropriate licenses to access the Information Worker functionalities.
  
  
  Testing: After making the necessary changes, test the workflow again to see if the error persists.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on user roles and Information Worker configurations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message regarding Information Worker users in SAP.