How To Fix /OSP/A_MSG093 - Open approval mail

SAP Error Message - Details

• Message type: E = Error

• Message class: /OSP/A_MSG -

• Message number: 093

• Message text: Open approval mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /OSP/A_MSG093 - Open approval mail ?

  The SAP error message /OSP/A_MSG093 typically relates to issues with the open approval mail process in the SAP system, particularly in the context of the SAP Business Workflow or SAP Business Process Management (BPM). This error can occur when there are problems with the approval workflow, such as missing configurations, incorrect user assignments, or issues with the mail system.
  Cause:
  
  Missing Configuration: The workflow may not be properly configured, leading to issues in sending approval notifications.
  User Assignment Issues: The user who is supposed to receive the approval mail may not be correctly assigned in the workflow.
  Mail System Issues: There could be problems with the mail server or settings in SAP that prevent emails from being sent.
  Workflow Inconsistencies: There may be inconsistencies or errors in the workflow definition or execution.
  Authorization Issues: The user may not have the necessary authorizations to trigger or receive the approval mail.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow configuration in the SAP system to ensure that it is set up correctly. This includes checking the workflow template and ensuring that all necessary steps are defined.
  Verify User Assignments: Ensure that the correct users are assigned to the workflow tasks. You can check the task assignments in the workflow log.
  Mail Configuration: Check the SAPconnect settings to ensure that the mail system is configured correctly. This includes verifying SMTP settings and ensuring that the mail server is operational.
  Review Workflow Logs: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection for Frequency) to analyze the workflow logs for any errors or warnings that could provide more context on the issue.
  Check Authorizations: Ensure that the user has the necessary authorizations to receive and process the approval mail. This can be done by reviewing the user's roles and authorizations in the system.
  Test Mail Functionality: You can test the mail functionality in SAP using transaction SOST to see if emails are being sent and if there are any errors in the mail queue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message. SAP Notes often provide patches or configuration tips.
  Documentation: Review the official SAP documentation for workflows and mail configuration to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to involve your SAP Basis team or SAP support for further investigation.