How To Fix OQ_E470 - Special characters are not allowed.Please enter the complete card number.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 470

• Message text: Special characters are not allowed.Please enter the complete card number.

What causes this issue?

Special characters are not allowed.Please enter the complete card
number.

System Response

In compliance with the PCI Data Security Standards, search for Payment
card data is only possible by entering the complete card number and
search based on wild char '*' or any other special character is not
allowed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Note: 1058921.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E470 - Special characters are not allowed.Please enter the complete card number. ?

  The SAP error message OQ_E470, which states "Special characters are not allowed. Please enter the complete card number," typically occurs when a user attempts to input a card number (such as a credit card or loyalty card number) that contains special characters or is not formatted correctly. This error is common in systems that require strict validation for numeric inputs.
  Cause:
  
  Special Characters: The input contains characters that are not numeric (e.g., symbols like @, #, !, etc.).
  Incorrect Formatting: The card number may include spaces, dashes, or other non-numeric characters.
  Incomplete Input: The card number may not be fully entered, leading to validation errors.
  
  Solution:
  
  Check Input: Ensure that the card number is entered using only numeric digits (0-9). Remove any special characters, spaces, or dashes.
  Re-enter the Card Number: Carefully re-enter the card number, ensuring it is complete and correctly formatted.
  Validation: If the system has specific requirements for the length of the card number (e.g., 16 digits for credit cards), ensure that the entered number meets these criteria.
  Use a Different Input Method: If you are copying and pasting the card number, try typing it manually to avoid hidden characters.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation or help resources for more details on input validation rules for specific fields.
  User Training: Ensure that users are trained on the correct format for entering card numbers to minimize errors.
  System Configuration: If this error occurs frequently, it may be worth reviewing the system configuration to ensure that input validation rules are appropriate for the business needs.
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP support team or system administrator for further assistance.