How To Fix OQ_E449 - Sum of gross values of the items does not match the value of the header

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 449

• Message text: Sum of gross values of the items does not match the value of the header

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E449 - Sum of gross values of the items does not match the value of the header ?

  The SAP error message OQ_E449, which states "Sum of gross values of the items does not match the value of the header," typically occurs in the context of sales orders, purchase orders, or other document types where line item values are summed to create a total at the header level. This error indicates a discrepancy between the total gross value calculated from the individual line items and the gross value specified at the header level.
  Causes:
  
  Data Entry Errors: Manual entry mistakes in either the header or line items can lead to mismatched values.
  Currency Conversion Issues: If the document involves multiple currencies, discrepancies can arise from incorrect exchange rates or conversions.
  Changes After Document Creation: If line items were modified after the header was created (e.g., changing prices or quantities), the header value may not have been updated accordingly.
  Incomplete Document Processing: If the document was not fully processed or saved correctly, it might lead to inconsistencies.
  Customizations or User Exits: Custom code or user exits that manipulate values may inadvertently cause mismatches.
  
  Solutions:
  
  Review Line Items: Check each line item for accuracy in terms of quantity, price, and any discounts applied. Ensure that the sum of the gross values matches the header value.
  Update Header Value: If the line items are correct, update the header value to reflect the correct total gross value.
  Recalculate Values: If applicable, use any available functionality in SAP to recalculate the total values for the document.
  Check Currency Settings: If the document involves multiple currencies, ensure that the currency settings and exchange rates are correct.
  Document Reprocessing: If the document is in an inconsistent state, consider deleting and recreating it if feasible.
  Consult with Technical Team: If the issue persists, consult with your SAP technical team to check for any custom code or configurations that might be causing the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ME23N (Display Purchase Order), VA03 (Display Sales Order), or others relevant to the document type to investigate the issue.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Debugging: If you have access, debugging the transaction can provide insights into where the mismatch is occurring.
  User Documentation: Review any user documentation or training materials related to the specific transaction to ensure compliance with data entry standards.
  
  By following these steps, you should be able to identify and resolve the cause of the OQ_E449 error in SAP.