How To Fix OQ_E402 - System error, please contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 402

• Message text: System error, please contact your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E402 - System error, please contact your system administrator ?

  The SAP error message OQ_E402, which states "System error, please contact your system administrator," is a generic error that can occur in various contexts within the SAP system. This error typically indicates that there is an issue that the system cannot handle or that there is a configuration or data-related problem that needs to be addressed.
  Possible Causes:
  
  Configuration Issues: There may be incorrect settings in the system configuration that are causing the error.
  Data Integrity Problems: The error could be due to inconsistencies or corruption in the data being processed.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be a bug in the SAP software that is causing the error to occur.
  Performance Issues: The system may be experiencing performance problems, such as timeouts or resource limitations.
  Missing or Incomplete Customization: If there are custom developments or enhancements, they may not be properly implemented or may have errors.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction codes like SLG1 for application logs) to get more details about the error. This can provide insights into what specifically caused the error.
  Review Configuration: Verify the configuration settings related to the transaction or process that triggered the error. Ensure that all necessary settings are correctly configured.
  Data Validation: Check the data being processed for any inconsistencies or errors. This may involve validating master data, transactional data, or configuration data.
  User Authorizations: Ensure that the user has the appropriate authorizations to perform the action. This can be checked using transaction SU53 or by consulting with your security team.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address the specific error or provide patches or updates.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SU53 (Authorization Check), and ST22 (Dump Analysis) to help diagnose the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review SAP documentation related to the specific module or functionality where the error occurred for additional troubleshooting steps.
  
  In summary, the OQ_E402 error is a system error that requires investigation into logs, configuration, data integrity, and user permissions to identify and resolve the underlying issue.