How To Fix OQ_E260 - Error occurred during the reversal of the FI document for card type &.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 260

• Message text: Error occurred during the reversal of the FI document for card type &.

What causes this issue?

One or more errors occurred during the reversal of the FI document.

System Response

The FI document was not reversed.

How to fix this error?

Check customizing for the clearing house and card type you are
processing, ensure that it is complete and correct; or call your system
administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E260 - Error occurred during the reversal of the FI document for card type &. ?

  The SAP error message OQ_E260 indicates that there was an issue during the reversal of a Financial Accounting (FI) document related to a specific card type. This error typically arises in the context of financial transactions involving credit cards or similar payment methods.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  Document Status: The document you are trying to reverse may already be in a status that does not allow for reversal (e.g., it may have already been reversed or cleared).
  Data Inconsistencies: There may be inconsistencies in the data related to the FI document, such as missing or incorrect information.
  Configuration Issues: There could be configuration issues in the system related to the card type or the financial document type.
  Authorization Issues: The user attempting the reversal may not have the necessary authorizations to perform this action.
  System Errors: There may be underlying system errors or bugs that are causing the reversal process to fail.
  
  Solution:
  To resolve the OQ_E260 error, you can take the following steps:
  
  Check Document Status: Verify the status of the FI document you are trying to reverse. Ensure that it is eligible for reversal.
  Review Data: Check the details of the FI document for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Configuration Review: Review the configuration settings related to the card type and the FI document type. Ensure that they are set up correctly in the system.
  Authorization Check: Ensure that the user has the necessary permissions to reverse the document. If not, contact your system administrator to grant the required authorizations.
  Consult Logs: Check the system logs for any additional error messages or information that may provide more context about the failure.
  SAP Notes: Search for relevant SAP Notes or updates that may address this specific error. Sometimes, SAP releases patches or notes that resolve known issues.
  Contact Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB08 (Reversal of Document) and others that may be related to financial document processing.
  Documentation: Review SAP documentation related to FI document processing and reversals for additional insights and best practices.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the OQ_E260 error and implement a solution to successfully reverse the FI document.