How To Fix OQ_E227 - Error in complaint processing control - contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 227

• Message text: Error in complaint processing control - contact system administrator

What causes this issue?

An error occurred when inserting or updating a detailed transaction
file (DTF) or document base table (DBT) record for complaint
processing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the complaint processing Business Add-Ins for generating control
records.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E227 - Error in complaint processing control - contact system administrator ?

  The SAP error message OQ_E227, which indicates "Error in complaint processing control - contact system administrator," typically arises in the context of complaint management within the SAP system. This error can occur due to various reasons related to configuration, data integrity, or system settings. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  
  Configuration Issues: The complaint processing control settings may not be properly configured in the system. This could include missing or incorrect settings in the complaint management module.
  
  
  Authorization Problems: The user may not have the necessary authorizations to perform the actions related to complaint processing.
  
  
  Data Integrity Issues: There may be inconsistencies or missing data in the complaint records or related master data.
  
  
  System Bugs or Limitations: There could be bugs in the SAP version being used or limitations in the functionality that are causing the error.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the complaint processing area, they might be causing conflicts or errors.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for complaint processing in the SAP system. Ensure that all necessary parameters are set correctly. This may involve checking transaction codes like SPRO for configuration settings.
  
  
  Review Authorizations: Ensure that the user encountering the error has the appropriate authorizations. This can be checked using transaction SU53 to analyze authorization failures.
  
  
  Data Validation: Validate the data related to the complaint. Check for any missing or incorrect entries in the complaint records or related master data.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring. This may require the assistance of a developer.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, it may be necessary to contact SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW51 (Create Notification), IW52 (Change Notification), and IW53 (Display Notification) for complaint processing.
  Documentation: Review SAP documentation related to complaint management for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the OQ_E227 error and implement a suitable solution.