How To Fix OQ_E144 - Please enter a valid complaint result

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 144

• Message text: Please enter a valid complaint result

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E144 - Please enter a valid complaint result ?

  The SAP error message OQ_E144, which states "Please enter a valid complaint result," typically occurs in the context of quality management or complaint handling processes within SAP. This error indicates that the system expects a valid entry for a complaint result, but the input provided does not meet the required criteria.
  Causes:
  
  Invalid Input: The user may have entered a complaint result that is not recognized by the system. This could be due to a typo or selecting an invalid option from a dropdown list.
  Missing Configuration: The complaint result codes may not be properly configured in the system. If the codes are not defined in the relevant customizing settings, the system will not recognize them.
  Authorization Issues: The user may not have the necessary permissions to enter or modify complaint results.
  Data Consistency: There may be inconsistencies in the data related to the complaint, such as missing or incorrect entries in related fields.
  
  Solutions:
  
  Check Input: Verify that the complaint result entered is valid. Cross-check with the list of acceptable complaint results in the system.
  Review Configuration: Ensure that the complaint result codes are correctly configured in the system. This may involve checking the customizing settings in the SAP system (transaction code SPRO).
  User Authorization: Confirm that the user has the necessary authorizations to enter complaint results. If not, contact your SAP security administrator to request the appropriate access.
  Data Validation: Review the entire complaint record for any missing or incorrect data that may be causing the issue. Ensure all required fields are filled out correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the complaint handling process and valid result codes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QM01 (Create Quality Notification) or QM02 (Change Quality Notification) to navigate the complaint handling process.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  Training and Support: If the issue persists, consider reaching out to your SAP support team or consulting with a functional expert in quality management for further assistance.
  
  By following these steps, you should be able to identify the cause of the OQ_E144 error and implement a solution to resolve it.