How To Fix OQ_E057 - You can't reverse this transaction because of the category: EC. -> Text.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 057

• Message text: You can't reverse this transaction because of the category: EC. -> Text.

What causes this issue?

You tried to reverse a payment card transaction that uses the EC
category. However, that is not possible, because the way files are
handled is different for debits and credits.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the payment card type that was entered, of the payment card
number.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E057 - You can't reverse this transaction because of the category: EC. -> Text. ?

  The SAP error message OQ_E057 indicates that you cannot reverse a transaction due to its category, which is specified as "EC" (which typically stands for "External Category"). This error usually occurs in the context of inventory management or logistics when trying to reverse a transaction that is not allowed based on its category.
  Cause:
  
  Transaction Category: The transaction you are trying to reverse is categorized as "EC," which may indicate that it is an external transaction or one that has specific restrictions on reversal.
  Business Rules: Certain business rules or configurations in your SAP system may prevent the reversal of transactions in this category to maintain data integrity or compliance with business processes.
  Document Status: The document associated with the transaction may be in a status that does not allow for reversal (e.g., it may have been settled or closed).
  
  Solution:
  
  Check Transaction Type: Review the type of transaction you are trying to reverse. If it is indeed categorized as "EC," you may need to follow a different process for handling it.
  Consult Documentation: Refer to your organization's internal documentation or SAP help resources to understand the specific rules regarding the reversal of transactions in this category.
  Use Alternative Methods: If reversal is not possible, consider using alternative methods to correct the transaction, such as creating a new transaction that offsets the original one.
  Contact Support: If you are unsure about the next steps or if you believe the reversal should be allowed, contact your SAP support team or system administrator for assistance. They may need to check the configuration settings or provide guidance based on your specific business processes.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that address specific error messages and provide solutions or workarounds.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you analyze or manage the transactions in question (e.g., MBST for reversing material documents).
  User Roles and Permissions: Ensure that you have the necessary permissions to perform reversals in the system, as restrictions may be in place based on user roles.
  
  By following these steps, you should be able to address the OQ_E057 error message effectively.