How To Fix OQ_E053 - The pymt.card trans.is not a complaint. Set the complaint indicator first

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 053

• Message text: The pymt.card trans.is not a complaint. Set the complaint indicator first

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E053 - The pymt.card trans.is not a complaint. Set the complaint indicator first ?

  The SAP error message OQ_E053 indicates that there is an issue with a payment card transaction that is not marked as a complaint. This error typically arises in the context of handling customer complaints or returns in SAP, particularly when dealing with payment card transactions.
  Cause:
  The error occurs when you attempt to process a payment card transaction that is expected to be associated with a complaint, but the complaint indicator has not been set. This can happen in scenarios where:
  
  A customer has raised a complaint regarding a transaction, but the system does not recognize it as such.
  The transaction is being processed in a way that requires it to be linked to a complaint, but the necessary indicators or flags have not been set in the system.
  
  Solution:
  To resolve this error, you need to set the complaint indicator for the payment card transaction. Here are the steps you can follow:
  
  
  Access the Transaction: Go to the relevant transaction in SAP where the payment card transaction is being processed.
  
  
  Set the Complaint Indicator:
  
  Look for an option or field that allows you to set the complaint indicator. This may be labeled as "Complaint" or "Complaint Indicator."
  Ensure that you mark the transaction as a complaint.
  
  
  
  Save Changes: After setting the complaint indicator, save your changes and try processing the transaction again.
  
  
  Check Configuration: If you continue to encounter issues, check the configuration settings in your SAP system related to complaint handling and payment card transactions. Ensure that all necessary settings are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to your version of SAP and the modules you are using.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Modules: This error is often encountered in modules related to Sales and Distribution (SD) and Customer Service (CS).
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in complaint processing, such as VA01 (Create Sales Order), VA02 (Change Sales Order), or others depending on your specific use case.
  User Roles: Ensure that you have the appropriate permissions to set complaint indicators and process transactions in SAP.
  
  By following these steps, you should be able to resolve the OQ_E053 error and successfully process the payment card transaction.