How To Fix OQ_E053 - The pymt.card trans.is not a complaint. Set the complaint indicator first


OQ_E053 - Overview

  • Message type: E = Error

  • Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

  • Message number: 053

  • Message text: The pymt.card trans.is not a complaint. Set the complaint indicator first

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

  • What is the cause and solution for SAP error message OQ_E053 - The pymt.card trans.is not a complaint. Set the complaint indicator first ?
    The SAP error message OQ_E053 indicates that there is an issue with a payment card transaction that is not marked as a complaint. This error typically arises in the context of handling customer complaints or returns in SAP, particularly when dealing with payment card transactions.
    
    Cause: The error occurs when you attempt to process a payment card transaction that is expected to be associated with a complaint, but the complaint indicator has not been set. This can happen in scenarios where: A customer has raised a complaint regarding a transaction, but the system does not recognize it as such. The transaction is being processed in a way that requires it to be linked to a complaint, but the necessary indicators or flags have not been set in the system.
    Solution: To resolve this error, you need to set the complaint indicator for the payment card transaction. Here are the steps you can follow: Access the Transaction: Go

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