How To Fix OQ_E044 - No completion strategy for the complaint processing is defined.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 044

• Message text: No completion strategy for the complaint processing is defined.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E044 - No completion strategy for the complaint processing is defined. ?

  The SAP error message OQ_E044, which states "No completion strategy for the complaint processing is defined," typically occurs in the context of complaint management within the SAP system. This error indicates that the system cannot find a defined strategy for completing a complaint, which is necessary for processing complaints effectively.
  Cause:
  The primary cause of this error is that the system lacks a defined completion strategy for the complaint processing. This can happen due to:
  
  Missing Configuration: The completion strategy for complaint processing has not been set up in the system.
  Incorrect Settings: The existing settings may not be correctly configured or may not meet the requirements for the specific complaint type.
  Master Data Issues: The relevant master data (such as complaint types or statuses) may not be properly maintained.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Define Completion Strategy:
  
  Navigate to the SAP Customizing Implementation Guide (IMG).
  Go to Logistics > Quality Management > Quality Notifications > Define Completion Strategies.
  Here, you can define the necessary completion strategies for complaint processing. Ensure that you specify the appropriate criteria and actions for the completion of complaints.
  
  
  
  Check Existing Strategies:
  
  Review any existing completion strategies to ensure they are correctly configured and applicable to the types of complaints you are processing.
  
  
  
  Maintain Master Data:
  
  Ensure that all relevant master data related to complaint processing is correctly maintained. This includes complaint types, statuses, and any other related configurations.
  
  
  
  Testing:
  
  After making the necessary changes, test the complaint processing to ensure that the error no longer occurs and that complaints can be processed successfully.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on configuring complaint processing and completion strategies.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO to access the IMG or QM01 to create a quality notification (complaint).
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance related to complaint processing and completion strategies.
  User Roles: Ensure that the user has the necessary authorizations to make changes to the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Quality Management for further assistance.