How To Fix OQ704 - Payment card table entered but payment card archiving not selected

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ - IS-Oil : Message pool Service Station Retailing

• Message number: 704

• Message text: Payment card table entered but payment card archiving not selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ704 - Payment card table entered but payment card archiving not selected ?

  The SAP error message OQ704 indicates that there is an issue related to payment card processing in the SAP system. Specifically, it suggests that the payment card table has been entered, but the archiving for payment card data has not been selected. This can occur in scenarios where payment card information is being processed, but the system settings do not allow for the proper handling of this data.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Configuration Issue: The payment card archiving settings in the SAP system are not properly configured. This means that while the system is trying to process payment card information, it does not have the necessary settings to archive this data.
  Missing Settings: The relevant settings for payment card archiving may not have been activated in the system configuration.
  Data Entry Error: There may be an issue with how the payment card information is being entered or processed in the system.
  
  Solution:
  To resolve the OQ704 error, you can take the following steps:
  
  
  Check Configuration Settings:
  
  Navigate to the configuration settings for payment card processing in your SAP system.
  Ensure that the payment card archiving option is enabled. This can typically be found in the transaction code related to payment card processing (e.g., SPRO).
  
  
  
  Activate Payment Card Archiving:
  
  If the archiving option is not selected, you will need to activate it. This may involve setting specific parameters or flags in the configuration settings.
  
  
  
  Review Payment Card Data:
  
  Check the payment card data being entered to ensure that it is complete and correctly formatted. Any discrepancies in the data can lead to processing errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed instructions on configuring payment card archiving. This can provide insights into any additional steps that may be required.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test transaction to ensure that the error has been resolved and that payment card processing works as expected.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. They can provide more specific guidance based on your system setup.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and others related to payment processing.
  SAP Notes: Check for any SAP Notes related to payment card processing and archiving, as these may contain important updates or fixes.
  User Roles and Authorizations: Ensure that the user roles and authorizations are correctly set up for processing payment card transactions.
  
  By following these steps, you should be able to address the OQ704 error and ensure that payment card processing functions correctly in your SAP system.