How To Fix OQ083 - Invoice (source document) & is not an SSR invoice

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ - IS-Oil : Message pool Service Station Retailing

• Message number: 083

• Message text: Invoice (source document) & is not an SSR invoice

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ083 - Invoice (source document) & is not an SSR invoice ?

  The SAP error message OQ083 typically indicates that there is an issue with the invoice processing in the system, specifically related to the source document not being recognized as a valid SSR (Service Settlement Request) invoice. This error can occur in various scenarios, particularly in the context of service management or billing processes.
  Cause:
  
  Incorrect Document Type: The invoice being processed may not be of the expected document type. For example, it might be a standard invoice instead of an SSR invoice.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the expected processing of SSR invoices.
  Data Entry Errors: There could be errors in the data entry of the invoice, such as incorrect reference numbers or missing fields.
  Missing or Incorrect Linkage: The invoice may not be properly linked to the service order or the original service settlement request.
  
  Solution:
  
  Verify Document Type: Check the type of invoice being processed. Ensure that it is indeed an SSR invoice and that it is being processed in the correct context.
  Review Configuration Settings: Consult with your SAP configuration team to ensure that the settings for SSR invoices are correctly configured in the system.
  Check Data Entry: Review the invoice details for any data entry errors. Ensure that all required fields are filled out correctly and that the invoice references the correct source document.
  Linkage Verification: Ensure that the invoice is properly linked to the corresponding service order or service settlement request. If necessary, re-establish the linkage.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling SSR invoices and related error messages.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB60 (Enter Incoming Invoices) or MIRO (Enter Incoming Invoice) to manage invoices.
  SAP Notes: Check SAP Notes for any known issues or patches related to the OQ083 error message.
  User Roles and Authorizations: Ensure that the user processing the invoice has the necessary authorizations to handle SSR invoices.
  Testing: If changes are made to configurations or processes, conduct thorough testing to ensure that the issue is resolved and that no new issues arise.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.