How To Fix OPS_SE_QUM015 - Quality score ordinal number &1 is overwritten by customizing value &2

SAP Error Message - Details

• Message type: E = Error

• Message class: OPS_SE_QUM - Quality Management: Messages for Service Enabling

• Message number: 015

• Message text: Quality score ordinal number &1 is overwritten by customizing value &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OPS_SE_QUM015 - Quality score ordinal number &1 is overwritten by customizing value &2 ?

  The SAP error message OPS_SE_QUM015 indicates that there is a conflict between the quality score ordinal number defined in the system and a value that has been customized. This typically occurs in the context of quality management processes where quality scores are assigned to various criteria or characteristics.
  Cause:
  The error arises when:
  
  A quality score ordinal number (e.g., a ranking or score assigned to a quality characteristic) is being overwritten by a customized value that is not aligned with the expected configuration.
  This can happen if there are inconsistencies in the configuration settings or if the customization has been incorrectly set up.
  
  Solution:
  To resolve the OPS_SE_QUM015 error, you can follow these steps:
  
  
  Check Customization Settings:
  
  Navigate to the relevant customizing settings in the SAP system (usually found in the SPRO transaction).
  Review the configuration for quality scores and ensure that the ordinal numbers are correctly defined and do not conflict with existing values.
  
  
  
  Review Quality Score Definitions:
  
  Go to the quality management module and check the definitions of the quality scores.
  Ensure that the ordinal numbers assigned to the quality scores are unique and do not overlap with other scores.
  
  
  
  Adjust Customization:
  
  If the customization value (&2) is not intended to overwrite the existing ordinal number (&1), you may need to adjust the customization to prevent this conflict.
  If necessary, consult with your SAP functional consultant or quality management expert to ensure that the customization aligns with business requirements.
  
  
  
  Testing:
  
  After making the necessary adjustments, perform tests to ensure that the error no longer occurs and that the quality management processes function as expected.
  
  
  
  Documentation:
  
  Document any changes made to the configuration or customization for future reference and to assist other users who may encounter similar issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on quality score configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  Training and Documentation: Ensure that users involved in quality management processes are trained on the correct configuration and customization practices to avoid similar errors in the future.
  
  By following these steps, you should be able to resolve the OPS_SE_QUM015 error and ensure that your quality management processes are functioning correctly.