How To Fix OO063 - Error calling the documentation

SAP Error Message - Details

• Message type: E = Error

• Message class: OO - Class Builder/API

• Message number: 063

• Message text: Error calling the documentation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OO063 - Error calling the documentation ?

  The SAP error message OO063, which states "Error calling the documentation," typically occurs when there is an issue with accessing the documentation or help files associated with a particular transaction or object in SAP. This can happen for several reasons, including:
  Causes:
  
  Missing Documentation: The documentation files may not be installed or may be missing from the system.
  Authorization Issues: The user may not have the necessary authorizations to access the documentation.
  System Configuration: There may be configuration issues in the SAP system that prevent the documentation from being accessed.
  Network Issues: If the documentation is stored on a remote server, network issues may prevent access.
  SAP GUI Issues: Sometimes, issues with the SAP GUI or its settings can lead to this error.
  
  Solutions:
  
  Check Documentation Availability: Ensure that the documentation files are present in the system. You may need to consult with your SAP Basis team to verify this.
  Review Authorizations: Check if the user has the necessary authorizations to access the documentation. This can be done by reviewing the user's roles and authorizations in the SAP system.
  System Configuration: Verify the configuration settings related to documentation access. This may involve checking the settings in transaction codes like SNOTE or SE80.
  Network Connectivity: If the documentation is stored externally, ensure that there are no network issues preventing access to the documentation server.
  SAP GUI Settings: Try resetting the SAP GUI settings or reinstalling the SAP GUI if you suspect it might be causing the issue.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  Community Forums: You can also check SAP community forums or user groups for similar issues and solutions shared by other users.
  Documentation Access: Familiarize yourself with how documentation is typically accessed in your organization, as there may be specific procedures or tools in place.
  
  By following these steps, you should be able to diagnose and potentially resolve the OO063 error in your SAP environment.