How To Fix ON_DIR_MAT002 - No external key provided; internal ID could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: ON_DIR_MAT -

• Message number: 002

• Message text: No external key provided; internal ID could not be retrieved

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ON_DIR_MAT002 - No external key provided; internal ID could not be retrieved ?

  The SAP error message ON_DIR_MAT002 ("No external key provided; internal ID could not be retrieved") typically occurs in the context of handling materials or objects in SAP, particularly when there is an attempt to access or manipulate a material without providing the necessary external key or identifier.
  Cause:
  
  Missing External Key: The error indicates that the system expected an external key (such as a material number or another identifier) to be provided, but it was not included in the request or transaction.
  Data Integrity Issues: There may be issues with the data integrity where the external key is not properly linked to the internal ID in the database.
  Configuration Issues: There could be configuration settings in the SAP system that are not correctly set up, leading to the inability to retrieve the internal ID.
  User Input Error: The user may have inadvertently omitted the external key when entering data or executing a transaction.
  
  Solution:
  
  Provide the External Key: Ensure that the external key (e.g., material number) is included in the transaction or API call that is being executed. Check the input fields to confirm that all required information is provided.
  Check Data Consistency: Verify that the external key exists in the system and is correctly linked to the internal ID. You can do this by checking the relevant tables in the SAP database.
  Review Configuration: If the issue persists, review the configuration settings related to the material management or the specific module you are working with. Ensure that all necessary settings are correctly configured.
  Consult Documentation: Refer to SAP documentation or help resources for the specific transaction or function you are using to ensure that you are following the correct procedures.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes related to material management (e.g., MM01 for creating materials, MM02 for changing materials).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Debugging: If you have access to debugging tools, you can trace the execution of the transaction to identify where the external key is expected and why it is not being provided.
  
  By following these steps, you should be able to diagnose and resolve the ON_DIR_MAT002 error in your SAP environment.