How To Fix OIUREP_MMS_2014323 - More than one Customer Number found for Company Code &1. See Setup &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: OIUREP_MMS_2014 - PRA Production: MMS-2014 - Message Class

• Message number: 323

• Message text: More than one Customer Number found for Company Code &1. See Setup &2.

What causes this issue?

In the set up table Payor/Customer Number Cross Reference, more than one
customer number, by company code currently being processed, exists for
different company codes.

System Response

Stops processing

How to fix this error?

Correct the set up table Payor/Customer Number Cross Reference. Select
only one relationship between customer number and company code for one
MMS payor number.
One MMS Payor number is allowed per company code, via customer number.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIUREP_MMS_2014323 - More than one Customer Number found for Company Code &1. See Setup &2. ?

  The SAP error message OIUREP_MMS_2014323 indicates that there is an issue with the configuration of customer numbers in relation to a specific company code. This error typically arises when the system finds multiple customer numbers associated with a single company code, which can lead to ambiguity in processing transactions.
  Cause:
  
  Duplicate Customer Numbers: The primary cause of this error is that there are multiple customer records in the system that are linked to the same company code. This can happen due to data entry errors, incorrect configuration, or data migration issues.
  Configuration Issues: The setup for customer accounts in the system may not be correctly defined, leading to multiple entries for the same company code.
  Data Integrity Issues: There may be inconsistencies in the master data that need to be addressed.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Check for multiple entries for the same company code and identify the duplicates.
  If duplicates are found, determine which records are valid and which can be deleted or merged.
  
  
  
  Review Configuration:
  
  Navigate to the configuration settings for customer accounts in the SAP system.
  Ensure that the settings for customer number assignment are correctly configured to prevent duplicates.
  
  
  
  Data Cleanup:
  
  If duplicates are identified, you may need to clean up the data by deleting or merging customer records.
  Ensure that all relevant transactions and data are correctly reassigned to the appropriate customer number before deletion.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for specific guidance on handling customer master data and resolving duplicates.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  Data Migration: If this issue arose after a data migration, review the migration process to ensure that it was executed correctly and that data integrity was maintained.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to manage customer data effectively.
  
  By following these steps, you should be able to resolve the error and ensure that your customer data is correctly configured in the SAP system.