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How To Fix OIUPR038 - Ticket Number cannot be duplicated for the same set of header keys.


OIUPR038 - Overview

  • Message type: E = Error

  • Message class: OIUPR - PRA Production Messages

  • Message number: 038

  • Message text: Ticket Number cannot be duplicated for the same set of header keys.

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


OIUPR038 - Details

  • The SAP error message OIUPR038, which states "Ticket Number cannot be duplicated for the same set of header keys," typically occurs in the context of SAP's Plant Maintenance (PM) or Customer Service (CS) modules when there is an attempt to create or process a ticket (such as a service order or maintenance order) that has a ticket number already assigned to another ticket with the same header keys.
    
    Cause: Duplicate Ticket Number: The primary cause of this error is that the system is trying to create a new ticket with a ticket number that already exists for another ticket with the same header keys (e.g., same order type, equipment, or functional location). Data Entry Error: There may be a mistake in data entry where the same ticket number is being reused inadvertently. System Configuration: The configuration settings for ticket number assignment may not be set up correctly, leading to conflicts in ticket number generation.
    Solution: Check

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