How To Fix OIO810 - DPP: Some Items not visible due to Vendor/Cust is Blocked/Not Authorized

SAP Error Message - Details

• Message type: E = Error

• Message class: OIO - Remote Logistics

• Message number: 810

• Message text: DPP: Some Items not visible due to Vendor/Cust is Blocked/Not Authorized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIO810 - DPP: Some Items not visible due to Vendor/Cust is Blocked/Not Authorized ?

  The SAP error message OIO810 indicates that certain items are not visible in the system because the vendor or customer associated with those items is either blocked or the user does not have the necessary authorization to view them. This error typically arises in the context of the SAP Order Management or Sales and Distribution modules.
  Causes:
  
  Vendor/Customer Blocked: The vendor or customer account may be blocked for transactions. This can happen due to various reasons, such as overdue payments, compliance issues, or internal company policies.
  Authorization Issues: The user attempting to access the items may not have the required authorizations to view or process transactions related to the blocked vendor or customer.
  Master Data Issues: There may be issues with the master data of the vendor or customer, such as incorrect status settings or missing information.
  Account Group Settings: The account group settings for the vendor or customer may restrict visibility based on certain criteria.
  
  Solutions:
  
  
  Check Vendor/Customer Status:
  
  Navigate to the vendor or customer master data in SAP (transaction codes like XK03 for vendors or XD03 for customers).
  Verify if the account is blocked. If it is, consult with the relevant department (e.g., finance or compliance) to understand the reason for the block and take necessary actions to unblock it if appropriate.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations assigned to the user encountering the error. This can be done using transaction code SU53 to analyze authorization failures.
  If the user lacks the necessary authorizations, work with your SAP security team to grant the required access.
  
  
  
  Correct Master Data:
  
  Ensure that the master data for the vendor or customer is complete and accurate. This includes checking for any missing fields or incorrect settings that may affect visibility.
  
  
  
  Consult with IT or SAP Support:
  
  If the issue persists after checking the above points, it may be beneficial to consult with your IT department or SAP support team for further investigation.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XK03 (Display Vendor), XD03 (Display Customer), SU53 (Authorization Check), and SE16N (Data Browser) to check related tables.
  Documentation: Review SAP documentation or help files related to vendor and customer master data management for additional insights.
  Training: Consider training sessions for users on how to manage vendor and customer data effectively, including understanding authorization roles.
  
  By addressing the underlying causes of the OIO810 error, you can restore visibility to the affected items and ensure smooth operations within your SAP environment.