How To Fix OIO364 - Cannot determine supply process for delivery item &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: OIO - Remote Logistics

• Message number: 364

• Message text: Cannot determine supply process for delivery item &1 &2

What causes this issue?

The shipment receipt transaction looks up a supply process for each item
to see if an automatic repeat delivery is to be created.
In this case the program could not determine a supply process and so a
repeat delivery will not be created.

System Response

No repeat delivery will be posted.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIO364 - Cannot determine supply process for delivery item &1 &2 ?

  The SAP error message OIO364, which states "Cannot determine supply process for delivery item &1 &2," typically occurs in the context of logistics and supply chain management within the SAP system. This error indicates that the system is unable to identify the appropriate supply process for a specific delivery item, which can hinder the processing of deliveries.
  Causes:
  
  
  Missing or Incorrect Configuration: The supply process may not be properly configured in the system. This could be due to missing settings in the relevant customizing tables or incorrect assignment of supply sources.
  
  
  Data Inconsistencies: There may be inconsistencies in the master data, such as material master records, vendor information, or customer data that prevent the system from determining the supply process.
  
  
  Delivery Item Status: The status of the delivery item may not allow for the determination of a supply process. For example, if the item is blocked or has been flagged for some reason, the system may not be able to process it.
  
  
  Missing Supply Chain Information: The necessary supply chain information, such as planned orders, purchase orders, or stock levels, may be missing or not properly linked to the delivery item.
  
  
  Custom Logic or Enhancements: If there are custom developments or enhancements in the system, they may interfere with the standard supply process determination logic.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to supply chain processes in the SAP system. Ensure that all necessary settings are in place and correctly configured.
  
  
  Verify Master Data: Check the master data for the relevant materials, vendors, and customers. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  Review Delivery Item Status: Check the status of the delivery item in question. If it is blocked or has any restrictions, resolve those issues to allow for processing.
  
  
  Analyze Supply Chain Links: Ensure that all necessary supply chain links (like planned orders, purchase orders, etc.) are correctly established and that there is sufficient stock available to fulfill the delivery.
  
  
  Debug Custom Logic: If there are custom enhancements or logic in place, review them to ensure they are not causing the issue. Debugging may be necessary to identify any problems.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be known issues or patches available.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VL01N (Create Outbound Delivery) or VL02N (Change Outbound Delivery) to analyze the delivery item in question.
  Logs and Traces: Utilize transaction codes like SLG1 (Application Log) to check for any additional error messages or logs that may provide more context on the issue.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further assistance.