How To Fix OIO119 - Customer &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: OIO - Remote Logistics

• Message number: 119

• Message text: Customer &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIO119 - Customer &1 does not exist ?

  The SAP error message OIO119, which states "Customer &1 does not exist," typically occurs when you are trying to perform an operation related to a customer account that the system cannot find. This can happen in various transactions, such as creating an invoice, processing a sales order, or managing customer data.
  Cause:
  
  Non-Existent Customer: The customer number you are trying to use does not exist in the system.
  Incorrect Customer Number: There may be a typo or formatting issue in the customer number you entered.
  Customer Data Not Created: The customer data has not been created or has been deleted.
  Data in Different Company Code: The customer may exist, but not in the company code you are currently working in.
  Customer Status: The customer might be marked as inactive or blocked, which can sometimes lead to similar issues.
  
  Solution:
  
  Verify Customer Number: Double-check the customer number you are entering for any typos or formatting errors.
  Check Customer Master Data: Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Financial) to search for the customer. Ensure that the customer exists in the system.
  Check Company Code: Ensure that you are looking for the customer in the correct company code. Customers can be created in specific company codes, and you need to ensure you are in the right context.
  Create Customer: If the customer does not exist, you may need to create it using transaction code XD01 (Create Customer) or FD01 (Create Customer - Financial).
  Check Customer Status: If the customer exists but is inactive or blocked, you may need to reactivate or unblock the customer using transaction code XD02 (Change Customer) or FD02 (Change Customer - Financial).
  Authorization Issues: Ensure that you have the necessary authorizations to view or manage customer data.
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer
  FD03: Display Customer - Financial
  XD01: Create Customer
  FD01: Create Customer - Financial
  XD02: Change Customer
  FD02: Change Customer - Financial
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  User Roles: Ensure that your user role has the necessary permissions to access customer data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.