How To Fix OIJ_TKT016 - Customer &1 with company code &2 is already blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_TKT - TSW: Messages for Ticket Transaction

• Message number: 016

• Message text: Customer &1 with company code &2 is already blocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_TKT016 - Customer &1 with company code &2 is already blocked ?

  The SAP error message OIJ_TKT016 indicates that a customer (identified by &1) with a specific company code (identified by &2) is already blocked in the system. This typically occurs in the context of customer master data management, where certain actions cannot be performed on a blocked customer.
  Cause:
  
  Customer Blocked Status: The customer has been marked as blocked in the system, which can happen for various reasons, such as credit issues, payment defaults, or administrative decisions.
  Data Entry Error: There may be an attempt to process transactions or create documents for a customer that is not allowed due to their blocked status.
  Configuration Settings: The system may have specific configurations that automatically block customers under certain conditions.
  
  Solution:
  
  
  Check Customer Status: 
  
  Navigate to the customer master data in SAP (transaction code XD03 for display).
  Check the status of the customer to confirm if they are indeed blocked.
  
  
  
  Unblock the Customer:
  
  If the customer should not be blocked, you can unblock them by using transaction code XD02 (change customer master data).
  Go to the relevant company code view and remove the block status.
  
  
  
  Review Blocking Reasons:
  
  Investigate why the customer was blocked in the first place. This could involve checking credit limits, payment history, or any other relevant criteria.
  Ensure that any underlying issues are resolved before unblocking the customer.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure about unblocking the customer, consult with the finance or credit management department to understand the implications.
  
  
  
  Documentation: 
  
  Document any changes made to the customer status for audit purposes and to maintain a clear record of customer management actions.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  FD32: Display Customer Credit Management
  
  
  User Roles: Ensure that you have the necessary permissions to change customer master data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates related to this error message.
  Training: If you frequently encounter this issue, consider training on customer master data management and credit control processes within SAP.
  
  By following these steps, you should be able to resolve the OIJ_TKT016 error and manage customer statuses effectively in SAP.